Support
Our team is here to help. Choose the best way to get in touch with us.
Live Chat
Chat with our support team in real-time for immediate assistance with your account or trades.
Email Support
Send us a detailed enquiry and our team will get back to you within one business day.
Phone Support
Available 8:00 AM – 8:00 PM AEST, Monday to Sunday for direct assistance.
Frequently Asked Questions
What is Cryptocurrency Brokering?
Cryptocurrency brokering is the process of facilitating digital asset trades on behalf of clients. Instead of navigating exchanges directly, investors work with a licensed broker who provides access to liquidity, ensures compliant execution, and integrates secure custody. This service is especially valuable for SMSFs, family offices, and high-net-worth individuals who require secure oversight, guidance, and efficiency.
What services does NAX Capital provide?
NAX Capital offers licensed brokerage and advisory services in digital assets, including cryptocurrency brokering, a private exchange, an OTC desk for larger trades, custodial and asset management solutions, and investor education programs.
What kind of advice can you provide?
NAX Capital is licensed to provide general financial advice in relation to digital assets. That means investment decisions always remain with the client, but guidance, market insights, and education are provided to support informed decision-making.
Do I need to be an experienced investor to work with NAX?
No. NAX Capital works with both experienced investors and those new to digital assets, including SMSF trustees and advisers. The team focuses on education, compliance, and tailored support to ensure every client is equipped to invest responsibly.
What makes NAX different from other brokers or exchanges?
Unlike self-serve exchanges, NAX focuses on personalised brokerage support, institutional-grade custody options, and disciplined execution through trusted liquidity venues. Our approach is designed for SMSFs, family offices, and sophisticated private investors who require clarity, accountability, and tailored execution rather than mass-market trading interfaces. NAX sits between traditional finance and digital assets, combining professional service standards with deep market access.
How do I get started with NAX Capital?
Contact us through our website or email to begin the onboarding process. Our team will guide you through account setup and verification requirements.
What documents do I need for verification?
As a regulated entity, we require standard identity verification documents including a valid government-issued ID and proof of address. Our team will provide specific requirements during onboarding.
What are your trading hours?
Cryptocurrency markets operate 24/7. However, our support team and OTC desk operate during Australian business hours. Automated services are available around the clock.
How do I report a security concern?
If you suspect any security issues with your account, contact us immediately at [email protected]. We take security matters very seriously and will investigate promptly.
Need More Help?
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